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Terms & Conditions    
 
 
 

Terms & Conditions   

Privacy statement
             
When you place an order with Wipex you are required to provide certain information which we record so we can fulfil your order request.

Wipex limited only retain you details for the purposes of company audits / or orther legal requirements - Your details will never be passed on to 3rd parties and we will not contact you with product information unless you make a request to us.

Our payment process is secure and we never store credit or debit card details.

Any changes to our privacy policy will be posted and updated on our website.

Payment of Order
No order will be dispatched until notification of cleared payments is received from PAYPAL.

All Prices Include VAT - VAT no 783 8461 85

Postage & Dispatch
We aim to dispatch our orders on the same day or the following day at the latest - most using 1st Class post. However we are in the hands of the post office who normally give an excellent service. Please allow 1-5 days delivery (uk), 4-12 days (Europe). Please contact us via email odelle@wipex.fsnet.co.uk or telephone 01684 569733 if your goods do not arrive within these times.
Wipex Limited will not be held responsible for any deliveries outside these time scale guides.

Returns Policy
Goods will be accepted for return if they are damaged or faulty, these items MUST be returned within 7 DAYS of receipt, return post will be refunded if the fault(s) our responability.
Goods ordered in error will not be subject to our returns policy – however if you have any quieries please do not hesitate to contact us via email odelle@wipex.fsnet.co.uk or telephone 01684 569733.

Cancelations
If you have simply changed your mind about your order and you wish to return your goods then in line with the Distance Selling Directive you can do so provided you inform us of this decision within 10 days from receipt. The goods must not be opened nor used and must be ‘as new’ when returned to us. You have 28 days to return the good at your own expense. Once goods are received by us we will issue a full refund for the cost of the goods to your original payment method. If you Change your mind prior to dispatch you will receive a full refund via the method of original payment

This does not affect your statutory rights.

 

WipeX Limited

 
 
 
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